Loss Mitigation Contacts

Depart of Housing and Urban Development interactive system: 800-569-4287
Home Ownership Preservation Foundation: 888 995-HOPE (4673).

If your organization is helping consumers with mortgage difficulties, here is a list of key contacts who can assist you in the process.

The contact information below is for special units set up by mortgage lenders to assist nonprofit organizations in efforts to curb foreclosures. They are not for individuals who are having difficulty with their mortgages. CRC suggests that those individuals needing assistance contact a HUD-certified mortgage counselor to assist them with their loan (contact numbers at bottom).

For Nonprofit Groups: Key Loss Mitigation Contacts

Bank of America: 800-846-2222
Citibank Office of Homeownership Preservation: 866 517-0820
Countrywide's Advocacy Team: 877-327-9225 or advocacy@countrywide.com
HSBC Mortgage Services: 800-365-6730
JP Morgan Chase: 1-866-345-4676 or hpo.chase@chase.com
Washington Mutual email address: 877-533-8960 or wamulossmit@wamu.net
Wells Fargo Bank: 866-480-5004
Wilshire and Home Loan Services (HLS) service loans for Merrill Lynch:
• Wilshire Contact information: 1-888-952-7339
• HLS Contact information: 1-800-622-5035

If consumers have complaints about fraudulent broker or lender behavior, they can call:
• The Department of Fair Employment & Housing: 800-233-3212
• The U.S. Department of Housing & Urban Development: 800-669-9777